connector-telephony/asterisk_click2dial/asterisk_click2dial.py

# -*- encoding: utf-8 -*-
##############################################################################
#
#    Asterisk Click2dial module for OpenERP
#    Copyright (C) 2010-2013 Alexis de Lattre <alexis@via.ecp.fr>
#
#    This program is free software: you can redistribute it and/or modify
#    it under the terms of the GNU Affero General Public License as
#    published by the Free Software Foundation, either version 3 of the
#    License, or (at your option) any later version.
#
#    This program is distributed in the hope that it will be useful,
#    but WITHOUT ANY WARRANTY; without even the implied warranty of
#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
#    GNU Affero General Public License for more details.
#
#    You should have received a copy of the GNU Affero General Public License
#    along with this program.  If not, see <http://www.gnu.org/licenses/>.
#
##############################################################################

from openerp.osv import fields, orm
from openerp.tools.translate import _
import logging

try:
    # Lib py-asterisk from http://code.google.com/p/py-asterisk/
    # -> pip install py-Asterisk
    from Asterisk import Manager
except ImportError:
    Manager = None

_logger = logging.getLogger(__name__)


class asterisk_server(orm.Model):
    '''Asterisk server object, stores the parameters of the Asterisk IPBXs'''
    _name = "asterisk.server"
    _description = "Asterisk Servers"
    _columns = {
        'name': fields.char('Asterisk Server Name', size=50, required=True),
        'active': fields.boolean(
            'Active', help="The active field allows you to hide the Asterisk "
            "server without deleting it."),
        'ip_address': fields.char(
            'Asterisk IP address or DNS', size=50, required=True,
            help="IP address or DNS name of the Asterisk server."),
        'port': fields.integer(
            'Port', required=True,
            help="TCP port on which the Asterisk Manager Interface listens. "
            "Defined in /etc/asterisk/manager.conf on Asterisk."),
        'out_prefix': fields.char(
            'Out Prefix', size=4, help="Prefix to dial to make outgoing "
            "calls. If you don't use a prefix to make outgoing calls, "
            "leave empty."),
        'login': fields.char(
            'AMI Login', size=30, required=True,
            help="Login that OpenERP will use to communicate with the "
            "Asterisk Manager Interface. Refer to /etc/asterisk/manager.conf "
            "on your Asterisk server."),
        'password': fields.char(
            'AMI Password', size=30, required=True,
            help="Password that OpenERP will use to communicate with the "
            "Asterisk Manager Interface. Refer to /etc/asterisk/manager.conf "
            "on your Asterisk server."),
        'context': fields.char(
            'Dialplan Context', size=50, required=True,
            help="Asterisk dialplan context from which the calls will be "
            "made. Refer to /etc/asterisk/extensions.conf on your Asterisk "
            "server."),
        'wait_time': fields.integer(
            'Wait Time (sec)', required=True,
            help="Amount of time (in seconds) Asterisk will try to reach "
            "the user's phone before hanging up."),
        'extension_priority': fields.integer(
            'Extension Priority', required=True,
            help="Priority of the extension in the Asterisk dialplan. Refer "
            "to /etc/asterisk/extensions.conf on your Asterisk server."),
        'alert_info': fields.char(
            'Alert-Info SIP Header', size=255,
            help="Set Alert-Info header in SIP request to user's IP Phone "
            "for the click2dial feature. If empty, the Alert-Info header "
            "will not be added. You can use it to have a special ring tone "
            "for click2dial (a silent one !) or to activate auto-answer "
            "for example."),
        'company_id': fields.many2one(
            'res.company', 'Company',
            help="Company who uses the Asterisk server."),
    }

    _defaults = {
        'active': True,
        'port': 5038,  # Default AMI port
        'extension_priority': 1,
        'wait_time': 15,
        'company_id': lambda self, cr, uid, context:
        self.pool['res.company']._company_default_get(
            cr, uid, 'asterisk.server', context=context),
    }

    def _check_validity(self, cr, uid, ids):
        for server in self.browse(cr, uid, ids):
            out_prefix = ('Out prefix', server.out_prefix)
            dialplan_context = ('Dialplan context', server.context)
            alert_info = ('Alert-Info SIP header', server.alert_info)
            login = ('AMI login', server.login)
            password = ('AMI password', server.password)

            if out_prefix[1] and not out_prefix[1].isdigit():
                raise orm.except_orm(
                    _('Error:'),
                    _("Only use digits for the '%s' on the Asterisk server "
                        "'%s'" % (out_prefix[0], server.name)))
            if server.wait_time < 1 or server.wait_time > 120:
                raise orm.except_orm(
                    _('Error:'),
                    _("You should set a 'Wait time' value between 1 and 120 "
                        "seconds for the Asterisk server '%s'" % server.name))
            if server.extension_priority < 1:
                raise orm.except_orm(
                    _('Error:'),
                    _("The 'extension priority' must be a positive value for "
                        "the Asterisk server '%s'" % server.name))
            if server.port > 65535 or server.port < 1:
                raise orm.except_orm(
                    _('Error:'),
                    _("You should set a TCP port between 1 and 65535 for the "
                        "Asterisk server '%s'" % server.name))
            for check_str in [dialplan_context, alert_info, login, password]:
                if check_str[1]:
                    try:
                        check_str[1].encode('ascii')
                    except UnicodeEncodeError:
                        raise orm.except_orm(
                            _('Error:'),
                            _("The '%s' should only have ASCII caracters for "
                                "the Asterisk server '%s'"
                                % (check_str[0], server.name)))
        return True

    _constraints = [(
        _check_validity,
        "Error message in raise",
        [
            'out_prefix', 'wait_time', 'extension_priority', 'port',
            'context', 'alert_info', 'login', 'password']
        )]

    def _get_asterisk_server_from_user(self, cr, uid, context=None):
        '''Returns an asterisk.server browse object'''
        # We check if the user has an Asterisk server configured
        user = self.pool['res.users'].browse(cr, uid, uid, context=context)
        if user.asterisk_server_id.id:
            ast_server = user.asterisk_server_id
        else:
            asterisk_server_ids = self.search(
                cr, uid, [('company_id', '=', user.company_id.id)],
                context=context)
        # If the user doesn't have an asterisk server,
        # we take the first one of the user's company
            if not asterisk_server_ids:
                raise orm.except_orm(
                    _('Error:'),
                    _("No Asterisk server configured for the company '%s'.")
                    % user.company_id.name)
            else:
                ast_server = self.browse(
                    cr, uid, asterisk_server_ids[0], context=context)
        return ast_server

    def _connect_to_asterisk(self, cr, uid, context=None):
        '''
        Open the connection to the Asterisk Manager
        Returns an instance of the Asterisk Manager

        '''
        user = self.pool['res.users'].browse(cr, uid, uid, context=context)

        ast_server = self._get_asterisk_server_from_user(
            cr, uid, context=context)
        # We check if the current user has a chan type
        if not user.asterisk_chan_type:
            raise orm.except_orm(
                _('Error:'),
                _('No channel type configured for the current user.'))

        # We check if the current user has an internal number
        if not user.resource:
            raise orm.except_orm(
                _('Error:'),
                _('No resource name configured for the current user'))

        _logger.debug(
            "User's phone: %s/%s" % (user.asterisk_chan_type, user.resource))
        _logger.debug(
            "Asterisk server: %s:%d"
            % (ast_server.ip_address, ast_server.port))

        # Connect to the Asterisk Manager Interface
        try:
            ast_manager = Manager.Manager(
                (ast_server.ip_address, ast_server.port),
                ast_server.login, ast_server.password)
        except Exception, e:
            _logger.error(
                "Error in the request to the Asterisk Manager Interface %s"
                % ast_server.ip_address)
            _logger.error("Here is the error message: %s" % e)
            raise orm.except_orm(
                _('Error:'),
                _("Problem in the request from OpenERP to Asterisk. "
                  "Here is the error message: %s" % e))

        return (user, ast_server, ast_manager)

    def test_ami_connection(self, cr, uid, ids, context=None):
        assert len(ids) == 1, 'Only 1 ID'
        ast_server = self.browse(cr, uid, ids[0], context=context)
        ast_manager = False
        try:
            ast_manager = Manager.Manager(
                (ast_server.ip_address, ast_server.port),
                ast_server.login,
                ast_server.password)
        except Exception, e:
            raise orm.except_orm(
                _("Connection Test Failed!"),
                _("Here is the error message: %s" % e))
        finally:
            if ast_manager:
                ast_manager.Logoff()
        raise orm.except_orm(
            _("Connection Test Successfull!"),
            _("Odoo can successfully login to the Asterisk Manager "
                "Interface."))

    def _get_calling_number(self, cr, uid, context=None):

        user, ast_server, ast_manager = self._connect_to_asterisk(
            cr, uid, context=context)
        calling_party_number = False
        try:
            list_chan = ast_manager.Status()
            # from pprint import pprint
            # pprint(list_chan)
            _logger.debug("Result of Status AMI request: %s", list_chan)
            for chan in list_chan.values():
                sip_account = user.asterisk_chan_type + '/' + user.resource
                # 4 = Ring
                if (
                        chan.get('ChannelState') == '4' and
                        chan.get('ConnectedLineNum') == user.internal_number):
                    _logger.debug("Found a matching Event in 'Ring' state")
                    calling_party_number = chan.get('CallerIDNum')
                    break
                # 6 = Up
                if (
                        chan.get('ChannelState') == '6'
                        and sip_account in chan.get('BridgedChannel', '')):
                    _logger.debug("Found a matching Event in 'Up' state")
                    calling_party_number = chan.get('CallerIDNum')
                    break
                # Compatibility with Asterisk 1.4
                if (
                        chan.get('State') == 'Up'
                        and sip_account in chan.get('Link', '')):
                    _logger.debug("Found a matching Event in 'Up' state")
                    calling_party_number = chan.get('CallerIDNum')
                    break
        except Exception, e:
            _logger.error(
                "Error in the Status request to Asterisk server %s"
                % ast_server.ip_address)
            _logger.error(
                "Here are the details of the error: '%s'" % unicode(e))
            raise orm.except_orm(
                _('Error:'),
                _("Can't get calling number from  Asterisk.\nHere is the "
                    "error: '%s'" % unicode(e)))

        finally:
            ast_manager.Logoff()

        _logger.debug("Calling party number: '%s'" % calling_party_number)
        return calling_party_number

    def get_record_from_my_channel(self, cr, uid, context=None):
        calling_number = self.pool['asterisk.server']._get_calling_number(
            cr, uid, context=context)
        # calling_number = "0641981246"
        if calling_number:
            record = self.pool['phone.common'].get_record_from_phone_number(
                cr, uid, calling_number, context=context)
            if record:
                return record
            else:
                return calling_number
        else:
            return False


class res_users(orm.Model):
    _inherit = "res.users"

    _columns = {
        'internal_number': fields.char(
            'Internal Number', size=15,
            help="User's internal phone number."),
        'dial_suffix': fields.char(
            'User-specific Dial Suffix', size=15,
            help="User-specific dial suffix such as aa=2wb for SCCP "
            "auto answer."),
        'callerid': fields.char(
            'Caller ID', size=50,
            help="Caller ID used for the calls initiated by this user."),
        # You'd probably think: Asterisk should reuse the callerID of sip.conf!
        # But it cannot, cf
        # http://lists.digium.com/pipermail/asterisk-users/
        # 2012-January/269787.html
        'cdraccount': fields.char(
            'CDR Account', size=50,
            help="Call Detail Record (CDR) account used for billing this "
            "user."),
        'asterisk_chan_type': fields.selection([
            ('SIP', 'SIP'),
            ('IAX2', 'IAX2'),
            ('DAHDI', 'DAHDI'),
            ('Zap', 'Zap'),
            ('Skinny', 'Skinny'),
            ('MGCP', 'MGCP'),
            ('mISDN', 'mISDN'),
            ('H323', 'H323'),
            ('SCCP', 'SCCP'),
            ('Local', 'Local'),
            ], 'Asterisk Channel Type',
            help="Asterisk channel type, as used in the Asterisk dialplan. "
            "If the user has a regular IP phone, the channel type is 'SIP'."),
        'resource': fields.char(
            'Resource Name', size=64,
            help="Resource name for the channel type selected. For example, "
            "if you use 'Dial(SIP/phone1)' in your Asterisk dialplan to ring "
            "the SIP phone of this user, then the resource name for this user "
            "is 'phone1'.  For a SIP phone, the phone number is often used as "
            "resource name, but not always."),
        'alert_info': fields.char(
            'User-specific Alert-Info SIP Header', size=255,
            help="Set a user-specific Alert-Info header in SIP request to "
            "user's IP Phone for the click2dial feature. If empty, the "
            "Alert-Info header will not be added. You can use it to have a "
            "special ring tone for click2dial (a silent one !) or to "
            "activate auto-answer for example."),
        'variable': fields.char(
            'User-specific Variable', size=255,
            help="Set a user-specific 'Variable' field in the Asterisk "
            "Manager Interface 'originate' request for the click2dial "
            "feature. If you want to have several variable headers, separate "
            "them with '|'."),
        'asterisk_server_id': fields.many2one(
            'asterisk.server', 'Asterisk Server',
            help="Asterisk server on which the user's phone is connected. "
            "If you leave this field empty, it will use the first Asterisk "
            "server of the user's company."),
        }

    _defaults = {
        'asterisk_chan_type': 'SIP',
    }

    def _check_validity(self, cr, uid, ids):
        for user in self.browse(cr, uid, ids):
            strings_to_check = [
                (_('Resource Name'), user.resource),
                (_('Internal Number'), user.internal_number),
                (_('Caller ID'), user.callerid),
                ]
            for check_string in strings_to_check:
                if check_string[1]:
                    try:
                        check_string[1].encode('ascii')
                    except UnicodeEncodeError:
                        raise orm.except_orm(
                            _('Error:'),
                            _("The '%s' for the user '%s' should only have "
                                "ASCII caracters")
                            % (check_string[0], user.name))
        return True

    _constraints = [(
        _check_validity,
        "Error message in raise",
        ['resource', 'internal_number', 'callerid']
        )]


class phone_common(orm.AbstractModel):
    _inherit = 'phone.common'

    def click2dial(self, cr, uid, erp_number, context=None):
        if not erp_number:
            raise orm.except_orm(
                _('Error:'),
                _('Missing phone number'))

        user, ast_server, ast_manager = \
            self.pool['asterisk.server']._connect_to_asterisk(
                cr, uid, context=context)
        ast_number = self.convert_to_dial_number(
            cr, uid, erp_number, context=context)
        # Add 'out prefix'
        if ast_server.out_prefix:
            _logger.debug('Out prefix = %s' % ast_server.out_prefix)
            ast_number = '%s%s' % (ast_server.out_prefix, ast_number)
        _logger.debug('Number to be sent to Asterisk = %s' % ast_number)

        # The user should have a CallerID
        if not user.callerid:
            raise orm.except_orm(
                _('Error:'),
                _('No callerID configured for the current user'))

        variable = []
        if user.asterisk_chan_type == 'SIP':
            # We can only have one alert-info header in a SIP request
            if user.alert_info:
                variable.append(
                    'SIPAddHeader=Alert-Info: %s' % user.alert_info)
            elif ast_server.alert_info:
                variable.append(
                    'SIPAddHeader=Alert-Info: %s' % ast_server.alert_info)
            if user.variable:
                for user_variable in user.variable.split('|'):
                    variable.append(user_variable.strip())
        channel = '%s/%s' % (user.asterisk_chan_type, user.resource)
        if user.dial_suffix:
            channel += '/%s' % user.dial_suffix

        try:
            ast_manager.Originate(
                channel,
                context=ast_server.context,
                extension=ast_number,
                priority=str(ast_server.extension_priority),
                timeout=str(ast_server.wait_time * 1000),
                caller_id=user.callerid,
                account=user.cdraccount,
                variable=variable)
        except Exception, e:
            _logger.error(
                "Error in the Originate request to Asterisk server %s"
                % ast_server.ip_address)
            _logger.error(
                "Here are the details of the error: '%s'" % unicode(e))
            raise orm.except_orm(
                _('Error:'),
                _("Click to dial with Asterisk failed.\nHere is the error: "
                    "'%s'")
                % unicode(e))
        finally:
            ast_manager.Logoff()

        return {'dialed_number': ast_number}