connector-telephony/asterisk_click2dial/asterisk_click2dial.py

# -*- encoding: utf-8 -*-
##############################################################################
#
#    Asterisk Click2dial module for OpenERP
#    Copyright (C) 2010-2013 Alexis de Lattre <alexis@via.ecp.fr>
#
#    This program is free software: you can redistribute it and/or modify
#    it under the terms of the GNU Affero General Public License as
#    published by the Free Software Foundation, either version 3 of the
#    License, or (at your option) any later version.
#
#    This program is distributed in the hope that it will be useful,
#    but WITHOUT ANY WARRANTY; without even the implied warranty of
#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
#    GNU Affero General Public License for more details.
#
#    You should have received a copy of the GNU Affero General Public License
#    along with this program.  If not, see <http://www.gnu.org/licenses/>.
#
##############################################################################

from openerp.osv import fields, orm
from openerp.tools.translate import _
import logging
# Lib for phone number reformating -> pip install phonenumbers
import phonenumbers
# Lib py-asterisk from http://code.google.com/p/py-asterisk/
# -> pip install py-Asterisk
from Asterisk import Manager

_logger = logging.getLogger(__name__)


class asterisk_server(orm.Model):
    '''Asterisk server object, stores the parameters of the Asterisk IPBXs'''
    _name = "asterisk.server"
    _description = "Asterisk Servers"
    _columns = {
        'name': fields.char('Asterisk Server Name', size=50, required=True),
        'active': fields.boolean(
            'Active', help="The active field allows you to hide the Asterisk "
            "server without deleting it."),
        'ip_address': fields.char(
            'Asterisk IP address or DNS', size=50, required=True,
            help="IP address or DNS name of the Asterisk server."),
        'port': fields.integer(
            'Port', required=True,
            help="TCP port on which the Asterisk Manager Interface listens. "
            "Defined in /etc/asterisk/manager.conf on Asterisk."),
        'out_prefix': fields.char(
            'Out Prefix', size=4, help="Prefix to dial to make outgoing "
            "calls. If you don't use a prefix to make outgoing calls, "
            "leave empty."),
        'login': fields.char(
            'AMI Login', size=30, required=True,
            help="Login that OpenERP will use to communicate with the "
            "Asterisk Manager Interface. Refer to /etc/asterisk/manager.conf "
            "on your Asterisk server."),
        'password': fields.char(
            'AMI Password', size=30, required=True,
            help="Password that OpenERP will use to communicate with the "
            "Asterisk Manager Interface. Refer to /etc/asterisk/manager.conf "
            "on your Asterisk server."),
        'context': fields.char(
            'Dialplan Context', size=50, required=True,
            help="Asterisk dialplan context from which the calls will be "
            "made. Refer to /etc/asterisk/extensions.conf on your Asterisk "
            "server."),
        'wait_time': fields.integer(
            'Wait Time (sec)', required=True,
            help="Amount of time (in seconds) Asterisk will try to reach "
            "the user's phone before hanging up."),
        'extension_priority': fields.integer(
            'Extension Priority', required=True,
            help="Priority of the extension in the Asterisk dialplan. Refer "
            "to /etc/asterisk/extensions.conf on your Asterisk server."),
        'alert_info': fields.char(
            'Alert-Info SIP Header', size=255,
            help="Set Alert-Info header in SIP request to user's IP Phone "
            "for the click2dial feature. If empty, the Alert-Info header "
            "will not be added. You can use it to have a special ring tone "
            "for click2dial (a silent one !) or to activate auto-answer "
            "for example."),
        'company_id': fields.many2one(
            'res.company', 'Company',
            help="Company who uses the Asterisk server."),
    }

    _defaults = {
        'active': True,
        'port': 5038,  # Default AMI port
        'extension_priority': 1,
        'wait_time': 15,
        'company_id': lambda self, cr, uid, context:
        self.pool['res.company']._company_default_get(
            cr, uid, 'asterisk.server', context=context),
    }

    def _check_validity(self, cr, uid, ids):
        for server in self.browse(cr, uid, ids):
            out_prefix = ('Out prefix', server.out_prefix)
            dialplan_context = ('Dialplan context', server.context)
            alert_info = ('Alert-Info SIP header', server.alert_info)
            login = ('AMI login', server.login)
            password = ('AMI password', server.password)

            if out_prefix[1] and not out_prefix[1].isdigit():
                raise orm.except_orm(
                    _('Error:'),
                    _("Only use digits for the '%s' on the Asterisk server "
                        "'%s'" % (out_prefix[0], server.name)))
            if server.wait_time < 1 or server.wait_time > 120:
                raise orm.except_orm(
                    _('Error:'),
                    _("You should set a 'Wait time' value between 1 and 120 "
                        "seconds for the Asterisk server '%s'" % server.name))
            if server.extension_priority < 1:
                raise orm.except_orm(
                    _('Error:'),
                    _("The 'extension priority' must be a positive value for "
                        "the Asterisk server '%s'" % server.name))
            if server.port > 65535 or server.port < 1:
                raise orm.except_orm(
                    _('Error:'),
                    _("You should set a TCP port between 1 and 65535 for the "
                        "Asterisk server '%s'" % server.name))
            for check_str in [dialplan_context, alert_info, login, password]:
                if check_str[1]:
                    try:
                        check_str[1].encode('ascii')
                    except UnicodeEncodeError:
                        raise orm.except_orm(
                            _('Error:'),
                            _("The '%s' should only have ASCII caracters for "
                                "the Asterisk server '%s'"
                                % (check_str[0], server.name)))
        return True

    _constraints = [(
        _check_validity,
        "Error message in raise",
        [
            'out_prefix', 'wait_time', 'extension_priority', 'port',
            'context', 'alert_info', 'login', 'password']
        )]

    def _reformat_number(
            self, cr, uid, erp_number, ast_server=None, context=None):
        '''
        This function is dedicated to the transformation of the number
        available in OpenERP to the number that Asterisk should dial.
        You may have to inherit this function in another module specific
        for your company if you are not happy with the way I reformat
        the OpenERP numbers.
        '''
        assert(erp_number), 'Missing phone number'
        _logger.debug('Number before reformat = %s' % erp_number)
        if not ast_server:
            ast_server = self._get_asterisk_server_from_user(
                cr, uid, context=context)

        # erp_number are supposed to be in E.164 format, so no need to
        # give a country code here
        parsed_num = phonenumbers.parse(erp_number, None)
        country_code = ast_server.company_id.country_id.code
        assert(country_code), 'Missing country on company'
        _logger.debug('Country code = %s' % country_code)
        to_dial_number = phonenumbers.format_out_of_country_calling_number(
            parsed_num, country_code.upper()).replace(' ', '').replace('-', '')
        # Add 'out prefix' to all numbers
        if ast_server.out_prefix:
            _logger.debug('Out prefix = %s' % ast_server.out_prefix)
            to_dial_number = '%s%s' % (ast_server.out_prefix, to_dial_number)
        _logger.debug('Number to be sent to Asterisk = %s' % to_dial_number)
        return to_dial_number

    def _get_asterisk_server_from_user(self, cr, uid, context=None):
        '''Returns an asterisk.server browse object'''
        # We check if the user has an Asterisk server configured
        user = self.pool['res.users'].browse(cr, uid, uid, context=context)
        if user.asterisk_server_id.id:
            ast_server = user.asterisk_server_id
        else:
            asterisk_server_ids = self.search(
                cr, uid, [('company_id', '=', user.company_id.id)],
                context=context)
        # If the user doesn't have an asterisk server,
        # we take the first one of the user's company
            if not asterisk_server_ids:
                raise orm.except_orm(
                    _('Error:'),
                    _("No Asterisk server configured for the company '%s'.")
                    % user.company_id.name)
            else:
                ast_server = self.browse(
                    cr, uid, asterisk_server_ids[0], context=context)
        return ast_server

    def _connect_to_asterisk(self, cr, uid, context=None):
        '''
        Open the connection to the Asterisk Manager
        Returns an instance of the Asterisk Manager

        '''
        user = self.pool['res.users'].browse(cr, uid, uid, context=context)

        ast_server = self._get_asterisk_server_from_user(
            cr, uid, context=context)
        # We check if the current user has a chan type
        if not user.asterisk_chan_type:
            raise orm.except_orm(
                _('Error:'),
                _('No channel type configured for the current user.'))

        # We check if the current user has an internal number
        if not user.resource:
            raise orm.except_orm(
                _('Error:'),
                _('No resource name configured for the current user'))

        _logger.debug(
            "User's phone: %s/%s" % (user.asterisk_chan_type, user.resource))
        _logger.debug(
            "Asterisk server: %s:%d"
            % (ast_server.ip_address, ast_server.port))

        # Connect to the Asterisk Manager Interface
        try:
            ast_manager = Manager.Manager(
                (ast_server.ip_address, ast_server.port),
                ast_server.login, ast_server.password)
        except Exception, e:
            _logger.error(
                "Error in the request to the Asterisk Manager Interface %s"
                % ast_server.ip_address)
            _logger.error("Here is the error message: %s" % e)
            raise orm.except_orm(
                _('Error:'),
                _("Problem in the request from OpenERP to Asterisk. "
                  "Here is the error message: %s" % e))

        return (user, ast_server, ast_manager)

    def test_ami_connection(self, cr, uid, ids, context=None):
        assert len(ids) == 1, 'Only 1 ID'
        ast_server = self.browse(cr, uid, ids[0], context=context)
        try:
            ast_manager = Manager.Manager(
                (ast_server.ip_address, ast_server.port),
                ast_server.login,
                ast_server.password)
        except Exception, e:
            raise orm.except_orm(
                _("Connection Test Failed!"),
                _("Here is the error message: %s" % e))
        finally:
            try:
                if ast_manager:
                    ast_manager.Logoff()
            except Exception:
                pass
            raise orm.except_orm(
                _("Connection Test Successfull!"),
                _("OpenERP can successfully login to the Asterisk Manager "
                  "Interface."))

    def _get_calling_number(self, cr, uid, context=None):

        user, ast_server, ast_manager = self._connect_to_asterisk(
            cr, uid, context=context)
        calling_party_number = False
        try:
            list_chan = ast_manager.Status()
            # from pprint import pprint
            # pprint(list_chan)
            _logger.debug("Result of Status AMI request: %s", list_chan)
            for chan in list_chan.values():
                sip_account = user.asterisk_chan_type + '/' + user.resource
                # 4 = Ring
                if (
                        chan.get('ChannelState') == '4' and
                        chan.get('ConnectedLineNum') == user.internal_number):
                    _logger.debug("Found a matching Event in 'Ring' state")
                    calling_party_number = chan.get('CallerIDNum')
                    break
                # 6 = Up
                if (
                        chan.get('ChannelState') == '6'
                        and sip_account in chan.get('BridgedChannel', '')):
                    _logger.debug("Found a matching Event in 'Up' state")
                    calling_party_number = chan.get('CallerIDNum')
                    break
                # Compatibility with Asterisk 1.4
                if (
                        chan.get('State') == 'Up'
                        and sip_account in chan.get('Link', '')):
                    _logger.debug("Found a matching Event in 'Up' state")
                    calling_party_number = chan.get('CallerIDNum')
                    break
        except Exception, e:
            _logger.error(
                "Error in the Status request to Asterisk server %s"
                % ast_server.ip_address)
            _logger.error(
                "Here are the details of the error: '%s'" % unicode(e))
            raise orm.except_orm(
                _('Error:'),
                _("Can't get calling number from  Asterisk.\nHere is the "
                    "error: '%s'" % unicode(e)))

        finally:
            ast_manager.Logoff()

        _logger.debug("Calling party number: '%s'" % calling_party_number)
        return calling_party_number

    def get_record_from_my_channel(self, cr, uid, context=None):
        calling_number = self.pool['asterisk.server']._get_calling_number(
            cr, uid, context=context)
        # calling_number = "0641981246"
        if calling_number:
            record = self.pool['phone.common'].get_record_from_phone_number(
                cr, uid, calling_number, context=context)
            if record:
                return record
            else:
                return calling_number
        else:
            return False


class res_users(orm.Model):
    _inherit = "res.users"

    _columns = {
        'internal_number': fields.char(
            'Internal Number', size=15,
            help="User's internal phone number."),
        'dial_suffix': fields.char(
            'User-specific Dial Suffix', size=15,
            help="User-specific dial suffix such as aa=2wb for SCCP "
            "auto answer."),
        'callerid': fields.char(
            'Caller ID', size=50,
            help="Caller ID used for the calls initiated by this user."),
        # You'd probably think: Asterisk should reuse the callerID of sip.conf!
        # But it cannot, cf
        # http://lists.digium.com/pipermail/asterisk-users/2012-January/269787.html
        'cdraccount': fields.char(
            'CDR Account', size=50,
            help="Call Detail Record (CDR) account used for billing this "
            "user."),
        'asterisk_chan_type': fields.selection([
            ('SIP', 'SIP'),
            ('IAX2', 'IAX2'),
            ('DAHDI', 'DAHDI'),
            ('Zap', 'Zap'),
            ('Skinny', 'Skinny'),
            ('MGCP', 'MGCP'),
            ('mISDN', 'mISDN'),
            ('H323', 'H323'),
            ('SCCP', 'SCCP'),
            ('Local', 'Local'),
            ], 'Asterisk Channel Type',
            help="Asterisk channel type, as used in the Asterisk dialplan. "
            "If the user has a regular IP phone, the channel type is 'SIP'."),
        'resource': fields.char(
            'Resource Name', size=64,
            help="Resource name for the channel type selected. For example, "
            "if you use 'Dial(SIP/phone1)' in your Asterisk dialplan to ring "
            "the SIP phone of this user, then the resource name for this user "
            "is 'phone1'.  For a SIP phone, the phone number is often used as "
            "resource name, but not always."),
        'alert_info': fields.char(
            'User-specific Alert-Info SIP Header', size=255,
            help="Set a user-specific Alert-Info header in SIP request to "
            "user's IP Phone for the click2dial feature. If empty, the "
            "Alert-Info header will not be added. You can use it to have a "
            "special ring tone for click2dial (a silent one !) or to "
            "activate auto-answer for example."),
        'variable': fields.char(
            'User-specific Variable', size=255,
            help="Set a user-specific 'Variable' field in the Asterisk "
            "Manager Interface 'originate' request for the click2dial "
            "feature. If you want to have several variable headers, separate "
            "them with '|'."),
        'asterisk_server_id': fields.many2one(
            'asterisk.server', 'Asterisk Server',
            help="Asterisk server on which the user's phone is connected. "
            "If you leave this field empty, it will use the first Asterisk "
            "server of the user's company."),
        }

    _defaults = {
        'asterisk_chan_type': 'SIP',
    }

    def _check_validity(self, cr, uid, ids):
        for user in self.browse(cr, uid, ids):
            strings_to_check = [
                (_('Resource Name'), user.resource),
                (_('Internal Number'), user.internal_number),
                (_('Caller ID'), user.callerid),
                ]
            for check_string in strings_to_check:
                if check_string[1]:
                    try:
                        check_string[1].encode('ascii')
                    except UnicodeEncodeError:
                        raise orm.except_orm(
                            _('Error:'),
                            _("The '%s' for the user '%s' should only have "
                                "ASCII caracters")
                            % (check_string[0], user.name))
        return True

    _constraints = [(
        _check_validity,
        "Error message in raise",
        ['resource', 'internal_number', 'callerid']
        )]


class phone_common(orm.AbstractModel):
    _inherit = 'phone.common'

    def click2dial(self, cr, uid, erp_number, context=None):
        if not erp_number:
            orm.except_orm(
                _('Error:'),
                _('Missing phone number'))

        user, ast_server, ast_manager = \
            self.pool['asterisk.server']._connect_to_asterisk(
                cr, uid, context=context)
        ast_number = self.pool['asterisk.server']._reformat_number(
            cr, uid, erp_number, ast_server, context=context)

        # The user should have a CallerID
        if not user.callerid:
            raise orm.except_orm(
                _('Error:'),
                _('No callerID configured for the current user'))

        variable = []
        if user.asterisk_chan_type == 'SIP':
            # We can only have one alert-info header in a SIP request
            if user.alert_info:
                variable.append(
                    'SIPAddHeader=Alert-Info: %s' % user.alert_info)
            elif ast_server.alert_info:
                variable.append(
                    'SIPAddHeader=Alert-Info: %s' % ast_server.alert_info)
            if user.variable:
                for user_variable in user.variable.split('|'):
                    variable.append(user_variable.strip())
        channel = '%s/%s' % (user.asterisk_chan_type, user.resource)
        if user.dial_suffix:
            channel += '/%s' % user.dial_suffix

        try:
            ast_manager.Originate(
                channel,
                context=ast_server.context,
                extension=ast_number,
                priority=str(ast_server.extension_priority),
                timeout=str(ast_server.wait_time * 1000),
                caller_id=user.callerid,
                account=user.cdraccount,
                variable=variable)
        except Exception, e:
            _logger.error(
                "Error in the Originate request to Asterisk server %s"
                % ast_server.ip_address)
            _logger.error(
                "Here are the details of the error: '%s'" % unicode(e))
            raise orm.except_orm(
                _('Error:'),
                _("Click to dial with Asterisk failed.\nHere is the error: "
                    "'%s'")
                % unicode(e))
        finally:
            ast_manager.Logoff()

        return {'dialed_number': ast_number}