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New feature : add wizard that opens the partner form of the calling party

pull/26/head
Alexis de Lattre 12 years ago
parent
366e33437f
commit
b1da5449be
2 changed files with 154 additions and 40 deletions
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  1. 170
      asterisk_click2dial/asterisk_click2dial.py
  2. 24
      asterisk_click2dial/res_partner_view.xml

170
asterisk_click2dial/asterisk_click2dial.py
View File

@ -98,7 +98,7 @@ class asterisk_server(osv.osv):
]
def reformat_number(self, cr, uid, ids, erp_number, ast_server, context=None):
def _reformat_number(self, cr, uid, erp_number, ast_server, context=None):
'''
This function is dedicated to the transformation of the number
available in OpenERP to the number that Asterisk should dial.
@ -170,18 +170,19 @@ class asterisk_server(osv.osv):
return tmp_number
def _parse_asterisk_answer(self, cr, uid, sock, context=None):
def _parse_asterisk_answer(self, cr, uid, sock, end_string='\r\n\r\n', context=None):
'''Parse the answer of the Asterisk Manager Interface'''
answer = ''
data = ''
while '\r\n\r\n' not in data:
while end_string not in data:
data = sock.recv(1024)
if data:
answer += data
return answer
def dial(self, cr, uid, ids, erp_number, context=None):
def _connect_to_asterisk(self, cr, uid, method='dial', options=None, context=None):
'''
Open the socket to the Asterisk Manager Interface (AMI)
and send instructions to Dial to Asterisk. That's the important function !
@ -189,9 +190,6 @@ class asterisk_server(osv.osv):
'''
user = self.pool.get('res.users').browse(cr, uid, uid, context=context)
# Check if the number to dial is not empty
if not erp_number:
raise osv.except_osv(_('Error :'), _('There is no phone number !'))
# Note : if I write 'Error' without ' :', it won't get translated...
# I don't understand why !
@ -214,13 +212,8 @@ class asterisk_server(osv.osv):
if not user.internal_number:
raise osv.except_osv(_('Error :'), _('No internal phone number configured for the current user'))
# The user should also have a CallerID
if not user.callerid:
raise osv.except_osv(_('Error :'), _('No callerID configured for the current user'))
# Convert the phone number in the format that will be sent to Asterisk
ast_number = self.reformat_number(cr, uid, ids, erp_number, ast_server, context=context)
_logger.debug("User dialing : channel = %s/%s - Callerid = %s" % (user.asterisk_chan_type, user.internal_number, user.callerid))
_logger.debug("User's phone : %s/%s" % (user.asterisk_chan_type, user.internal_number))
_logger.debug("Asterisk server = %s:%d" % (ast_server.ip_address, ast_server.port))
# Connect to the Asterisk Manager Interface, using IPv6-ready code
@ -249,23 +242,60 @@ class asterisk_server(osv.osv):
else:
raise osv.except_osv(_('Error :'), _("Authentification to Asterisk failed :\n%s" % login_answer))
# Dial with Asterisk
originate_act = 'Action: originate\r\n' + \
'Channel: ' + user.asterisk_chan_type + '/' + user.internal_number + '\r\n' + \
'Priority: ' + str(ast_server.extension_priority) + '\r\n' + \
'Timeout: ' + str(ast_server.wait_time*1000) + '\r\n' + \
'CallerId: ' + user.callerid + '\r\n' + \
'Exten: ' + ast_number + '\r\n' + \
'Context: ' + ast_server.context + '\r\n'
if ast_server.alert_info and user.asterisk_chan_type == 'SIP':
originate_act += 'Variable: SIPAddHeader=Alert-Info: ' + ast_server.alert_info + '\r\n'
originate_act += '\r\n'
sock.send(originate_act.encode('ascii'))
originate_answer = self._parse_asterisk_answer(cr, uid, sock, context=context)
if 'Response: Success' in originate_answer:
_logger.debug('Successfull originate command : %s' % originate_answer)
else:
raise osv.except_osv(_('Error :'), _("Click to dial with Asterisk failed :\n%s" % originate_answer))
if method == 'dial':
# Convert the phone number in the format that will be sent to Asterisk
erp_number = options.get('erp_number')
if not erp_number:
raise osv.except_osv(_('Error :'), "Hara kiri : you must call the function with erp_number in the options")
ast_number = self._reformat_number(cr, uid, erp_number, ast_server, context=context)
# The user should have a CallerID
if not user.callerid:
raise osv.except_osv(_('Error :'), _('No callerID configured for the current user'))
# Dial with Asterisk
originate_act = 'Action: originate\r\n' + \
'Channel: ' + user.asterisk_chan_type + '/' + user.internal_number + '\r\n' + \
'Priority: ' + str(ast_server.extension_priority) + '\r\n' + \
'Timeout: ' + str(ast_server.wait_time*1000) + '\r\n' + \
'CallerId: ' + user.callerid + '\r\n' + \
'Exten: ' + ast_number + '\r\n' + \
'Context: ' + ast_server.context + '\r\n'
if ast_server.alert_info and user.asterisk_chan_type == 'SIP':
originate_act += 'Variable: SIPAddHeader=Alert-Info: ' + ast_server.alert_info + '\r\n'
originate_act += '\r\n'
sock.send(originate_act.encode('ascii'))
originate_answer = self._parse_asterisk_answer(cr, uid, sock, context=context)
if 'Response: Success' in originate_answer:
_logger.debug('Successfull originate command : %s' % originate_answer)
else:
raise osv.except_osv(_('Error :'), _("Click to dial with Asterisk failed :\n%s" % originate_answer))
elif method == "get_calling_number":
status_act = 'Action: Status\r\n\r\n' # TODO : add ActionID
sock.send(status_act.encode('ascii'))
status_answer = self._parse_asterisk_answer(cr, uid, sock, end_string='Event: StatusComplete', context=context)
if 'Response: Success' in status_answer:
_logger.debug('Successfull Status command : %s' % status_answer)
else:
raise osv.except_osv(_('Error :'), _("Status command to Asterisk failed :\n%s" % status_answer))
# Parse answer
calling_party_number = False
status_answer_split = status_answer.split('\r\n\r\n')
for event in status_answer_split:
string_match = 'Channel: ' + user.asterisk_chan_type + '/' + user.internal_number
if not string_match in event:
continue
event_split = event.split('\r\n')
for event_line in event_split:
if not 'CallerIDNum' in event_line:
continue
line_detail = event_line.split(': ')
if len(line_detail) <> 2:
raise osv.except_osv('Error :', "Hara kiri... this is not possible")
calling_party_number = line_detail[1]
# Logout of Asterisk
sock.send(('Action: Logoff\r\n\r\n').encode('ascii'))
@ -276,13 +306,19 @@ class asterisk_server(osv.osv):
_logger.warning('Logout from Asterisk failed : %s' % logout_answer)
# we catch only network problems here
except socket.error:
_logger.warning("Click2dial failed : unable to connect to Asterisk")
_logger.warning("Unable to connect to the Asterisk server '%s' IP '%s:%d'" % (ast_server.name, ast_server.ip_address, ast_server.port))
raise osv.except_osv(_('Error :'), _("The connection from OpenERP to the Asterisk server failed. Please check the configuration on OpenERP and on Asterisk."))
finally:
sock.close()
if method == 'dial':
_logger.info("Asterisk Click2Dial from %s/%s to %s" % (user.asterisk_chan_type, user.internal_number, ast_number))
return True
return True
elif method == "get_calling_number":
return calling_party_number
else:
return False
asterisk_server()
@ -333,20 +369,30 @@ res_users()
class res_partner_address(osv.osv):
_name = "res.partner.address"
_inherit = "res.partner.address"
def dial(self, cr, uid, ids, phone_field='phone', context=None):
'''Read the number to dial and call _connect_to_asterisk the right way'''
erp_number = self.read(cr, uid, ids, [phone_field], context=context)[0][phone_field]
# Check if the number to dial is not empty
if not erp_number:
raise osv.except_osv(_('Error :'), _('There is no phone number !'))
options = {'erp_number': erp_number}
return self.pool.get('asterisk.server')._connect_to_asterisk(cr, uid, method='dial', options=options, context=context)
def action_dial_phone(self, cr, uid, ids, context=None):
'''Function called by the button 'Dial' next to the 'phone' field
in the partner address view'''
erp_number = self.read(cr, uid, ids, ['phone'], context=context)[0]['phone']
return self.pool.get('asterisk.server').dial(cr, uid, ids, erp_number, context=context)
return self.dial(cr, uid, ids, phone_field='phone', context=context)
def action_dial_mobile(self, cr, uid, ids, context=None):
'''Function called by the button 'Dial' next to the 'mobile' field
in the partner address view'''
erp_number = self.read(cr, uid, ids, ['mobile'], context=context)[0]['mobile']
return self.pool.get('asterisk.server').dial(cr, uid, ids, erp_number, context=context)
return self.dial(cr, uid, ids, phone_field='mobile', context=context)
def get_name_from_phone_number(self, cr, uid, number, context=None):
'''Function to get name from phone number. Usefull for use from Asterisk
@ -356,6 +402,13 @@ class res_partner_address(osv.osv):
dialplan via the AGI() function and it will use this function via an XML-RPC
request.
'''
res = self.get_partner_from_phone_number(cr, uid, number, context=context)
if res:
return res[1]
else:
return False
def get_partner_from_phone_number(self, cr, uid, number, context=None):
res = {}
# We check that "number" is really a number
if not isinstance(number, str):
@ -372,11 +425,11 @@ class res_partner_address(osv.osv):
# We use a regexp on the phone field to remove non-digit caracters
if re.sub(r'\D', '', entry.phone).endswith(number):
_logger.debug(u"Answer get_name_from_phone_number with name = %s" % entry.name)
return entry.name
return (entry.partner_id.id, entry.name)
if entry.mobile:
if re.sub(r'\D', '', entry.mobile).endswith(number):
_logger.debug(u"Answer get_name_from_phone_number with name = %s" % entry.name)
return entry.name
return (entry.partner_id.id, entry.name)
_logger.debug(u"No match for phone number %s" % number)
return False
@ -384,6 +437,43 @@ class res_partner_address(osv.osv):
res_partner_address()
class wizard_open_calling_partner(osv.osv_memory):
_name = "wizard.open.calling.partner"
def open_calling_partner(self, cr, uid, ids, context=None):
_logger.debug(u"Start wizard 'open calling partner'")
calling_number = self.pool.get('asterisk.server')._connect_to_asterisk(cr, uid, method='get_calling_number', context=context)
if calling_number:
# We match only on the end of the phone number
if len(calling_number) >= 9:
number_to_search = calling_number[-9:len(calling_number)]
else:
number_to_search = calling_number
partner = self.pool.get('res.partner.address').get_partner_from_phone_number(cr, uid, number_to_search, context=context)
if partner:
_logger.debug("Found a partner corresponding to the calling party : '%s'" % partner[1])
action = {
'name': 'Calling partner',
'view_type': 'form',
'view_mode': 'form,tree',
'res_model': 'res.partner',
'type': 'ir.actions.act_window',
'nodestroy': False, # close the pop-up wizard after action
'target': 'current',
'res_id': [partner[0]],
}
return action
else:
_logger.debug("Could not find a partner corresponding to the calling number '%s'" % calling_number) # TODO : display an error message
raise osv.except_osv(_('Error :'), _("Could not find a partner corresponding to the calling number '%s'" % calling_number))
else:
_logger.debug("Could not retrieve the calling number from Asterisk") # TODO : display an error message
raise osv.except_osv(_('Error :'), _("Could not retrieve the calling number from Asterisk"))
wizard_open_calling_partner()
# This module supports multi-company
class res_company(osv.osv):
_name = "res.company"

24
asterisk_click2dial/res_partner_view.xml
View File

@ -89,7 +89,31 @@
</field>
</record>
<!-- Get partner from incoming phone call -->
<record id="view_open_calling_partner" model="ir.ui.view">
<field name="name">view_open_calling_partner</field>
<field name="model">wizard.open.calling.partner</field>
<field name="type">form</field>
<field name="arch" type="xml">
<form string="Open calling partner">
<button name="open_calling_partner" icon="gtk-ok" string="Go" type="object" />
<button special="cancel" icon="gtk-cancel" string="Cancel" />
</form>
</field>
</record>
<record id="action_open_calling_partner" model="ir.actions.act_window">
<field name="name">Open calling partner</field>
<field name="res_model">wizard.open.calling.partner</field>
<field name="view_type">form</field>
<field name="view_mode">form</field>
<field name="target">new</field>
</record>
<menuitem id="menu_open_calling_partner_sales" parent="base.menu_address_book" action="action_open_calling_partner" sequence="50" />
<menuitem id="menu_open_calling_partner_purchase" parent="base.menu_procurement_management_supplier" action="action_open_calling_partner" sequence="50" />
</data>
</openerp>
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