@ -30,13 +30,19 @@
Asterisk - OpenERP connector
== == == == == == == == == == == == ==
The technical name of this module is * asterisk_click2dial * , but this module implements much more than a simple * click2dial * ! This module adds 3 functionalities :
The technical name of this module is * asterisk_click2dial * , but this module
implements much more than a simple * click2dial * ! This module adds 3
functionalities :
1 ) It adds a * Dial * button in the partner form view so that users can directly dial a phone number through Asterisk . This feature is usually known as * click2dial * . Here is how it works :
1 ) It adds a * Dial * button in the partner form view so that users can directly
dial a phone number through Asterisk . This feature is usually known as
* click2dial * . Here is how it works :
* In OpenERP , the user clicks on the * Dial * button next to a phone number field in the partner view .
* In OpenERP , the user clicks on the * Dial * button next to a phone number
field in the partner view .
* OpenERP connects to the Asterisk Manager Interface and Asterisk makes the user ' s phone ring.
* OpenERP connects to the Asterisk Manager Interface and Asterisk makes the
user ' s phone ring.
* The user answers his own phone ( if he doesn ' t, the process stops here).
@ -44,30 +50,48 @@ The technical name of this module is *asterisk_click2dial*, but this module impl
* If the remote party answers , the user can talk to his correspondent .
2 ) It adds the ability to show the name of the calling party on the screen of your IP phone on incoming phone calls if the presented
phone number is present in the partner / leads / employees / . . . of OpenERP . Here is how it works :
2 ) It adds the ability to show the name of the calling party on the screen of
your IP phone on incoming phone calls if the presented phone number is
present in the partner / leads / employees / . . . of OpenERP . Here is how it works :
* On incoming phone calls , the Asterisk dialplan executes an AGI script " set_name_incoming_timeout.sh " .
* On incoming phone calls , the Asterisk dialplan executes an AGI script
" set_name_incoming_timeout.sh " .
* The " set_name_incoming_timeout.sh " script calls the " set_name_agi.py " script with a short timeout .
* The " set_name_incoming_timeout.sh " script calls the " set_name_agi.py "
script with a short timeout .
* The " set_name_agi.py " script will make an XML - RPC request on the OpenERP server to try to find the name of the person corresponding to the phone number presented by the calling party .
* The " set_name_agi.py " script will make an XML - RPC request on the OpenERP
server to try to find the name of the person corresponding to the phone
number presented by the calling party .
* If it finds the name , it is set as the CallerID name of the call , so as to be presented on the IP phone of the user .
* If it finds the name , it is set as the CallerID name of the call , so as
to be presented on the IP phone of the user .
It also works on outgoing calls , so as to display the name of the callee on the SIP phone of the caller . For that , you should use the script " set_name_outgoing_timeout.sh " .
It also works on outgoing calls , so as to display the name of the callee on
the SIP phone of the caller . For that , you should use the script
" set_name_outgoing_timeout.sh " .
3 ) It adds a phone icon ( * Open Caller * ) in the top menu bar ( next to the Preferences ) to get the partner / lead / candidate / registrations corresponding to the calling party in one click . Here is how it works :
3 ) It adds a phone icon ( * Open Caller * ) in the top menu bar
( next to the Preferences ) to get the partner / lead / candidate / registrations
corresponding to the calling party in one click . Here is how it works :
* When the user clicks on the phone icon , OpenERP sends a query to the Asterisk Manager Interface to get a list of the current phone calls
* When the user clicks on the phone icon , OpenERP sends a query to the
Asterisk Manager Interface to get a list of the current phone calls
* If it finds a phone call involving the user ' s phone, it gets the phone number of the calling party
* If it finds a phone call involving the user ' s phone, it gets the phone
number of the calling party
* It searches the phone number of the calling party in the Partners / Leads / Candidates / Registrations of OpenERP . If a record matches , it takes you to the form view of this record . If no record matchs , it opens a wizard which proposes to create a new Partner with the presented phone number as * Phone * or * Mobile * number or update an existing Partner .
* It searches the phone number of the calling party in the
Partners / Leads / Candidates / Registrations of OpenERP . If a record matches ,
it takes you to the form view of this record . If no record matchs , it
opens a wizard which proposes to create a new Partner with the presented
phone number as * Phone * or * Mobile * number or update an existing Partner .
It is possible to get a pop - up of the record corresponding to the calling party without any action from the user via the module * base_phone_popup * .
It is possible to get a pop - up of the record corresponding to the calling
party without any action from the user via the module * base_phone_popup * .
A detailed documentation for this module is available on the Akretion Web site : http : / / www . akretion . com / en / products - and - services / openerp - asterisk - voip - connector
A detailed documentation for this module is available on the Akretion Web site :
http : / / www . akretion . com / products - and - services / openerp - asterisk - voip - connector
""" ,
' author ' : ' Akretion ' ,
' website ' : ' http://www.akretion.com/ ' ,