=================
Voicent Connector
=================

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This module allows you to connect Odoo with Voicent <https://www.voicent.com> and is meant to be extended to integrate Odoo records and processes with phone calls made by Voicent.

**Table of contents**

.. contents::
   :local:

Usage
=====

#. Go to Connectors > Backends > Voicent Backends
#. Create a new Voicent Backend with the host, port, the caller ID and the number of lines
#. Create Call Lines to determine when (which stage in the process) calls are added to the queue
#. Create Contact Info to create the structure of the CSV file to send to Voicent
#. Create Replies to determine what to do based on the replies (see example below)
#. Create Time Line to determine when (what time) calls are made

Known issues / Roadmap
======================

* On the backend, replace the 'Applies On' selection list with a Many2one to ir.model.fields
* On the backend call line contact, use the domain widget to select the field
* Update the voicent library on Pypi with examples/voicent.py

Bug Tracker
===========

Bugs are tracked on `GitHub Issues <https://github.com/OCA/connector-telephony/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us smashing it by providing a detailed and welcomed
`feedback <https://github.com/OCA/connector-telephony/issues/new?body=module:%20connector_voicent%0Aversion:%2012.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.

Do not contact contributors directly about support or help with technical issues.

Credits
=======

Authors
~~~~~~~

* Open Source Integrators

Contributors
~~~~~~~~~~~~

* Maxime Chambreuil <mchambreuil@opensourceintegrators.com>
* Youness MAAFI <youness.maafi@gmail.com>
* Murtuza Saleh <murtuza.saleh@serpentcs.com>

Maintainers
~~~~~~~~~~~

This module is maintained by the OCA.

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   :target: https://odoo-community.org

OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.

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Current `maintainer <https://odoo-community.org/page/maintainer-role>`__:

|maintainer-max3903| 

This module is part of the `OCA/connector-telephony <https://github.com/OCA/connector-telephony/tree/12.0/connector_voicent>`_ project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.