#. Go to Connectors > Backends > Voicent Backends
#. Create a new Voicent Backend with the host, port, the caller ID and the number of lines
#. Create Call Lines to determine when (which stage in the process) calls are added to the queue
#. Create Contact Info to create the structure of the CSV file to send to Voicent
#. Create Replies to determine what to do based on the replies (see example below)
#. Create Time Line to determine when (what time) calls are made