Working Days 09-13 14-18 0 Monday Morning 9 13 0 Monday Afternoon 14 18 1 Tuesday Morning 9 13 1 Tuesday Afternoon 14 18 2 Wednesday Morning 9 13 2 Wednesday Afternoon 14 18 3 Thursday Morning 9 13 3 Thursday Afternoon 14 18 4 Friday Morning 9 13 4 Friday Afternoon 14 18 Standard Resolution Time project.issue 10 Resolution in two business days obj.priority <= '2' 16 8 20 Resolution in three business days 24 16 Standard Response Time project.issue 10 Response in one business day obj.priority <= '2' 8 4 20 Response in two business days 16 8