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  1. .. image:: https://img.shields.io/badge/licence-AGPL--3-blue.svg
  2. :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
  3. :alt: License: AGPL-3
  4. =============
  5. Mail tracking
  6. =============
  7. This module shows email notification tracking status for any messages in
  8. mail thread (chatter). Each notified partner will have an intuitive icon just
  9. right to his name.
  10. Installation
  11. ============
  12. If you're using a multi-database installation (with or without dbfilter option)
  13. where /web/databse/selector returns a list of more than one database, then
  14. you need to add ``mail_tracking`` addon to wide load addons list
  15. (by default, only ``web`` addon), setting ``--load`` option.
  16. For example, ``--load=web,mail_tracking``
  17. Usage
  18. =====
  19. When user sends a message in mail_thread (chatter), for instance in partner
  20. form, then an email tracking is created for each email notification. Then a
  21. status icon will appear just right to name of notified partner.
  22. These are all available status icons:
  23. .. |sent| image:: mail_tracking/static/src/img/sent.png
  24. :width: 10px
  25. .. |delivered| image:: mail_tracking/static/src/img/delivered.png
  26. :width: 15px
  27. .. |opened| image:: mail_tracking/static/src/img/opened.png
  28. :width: 15px
  29. .. |error| image:: mail_tracking/static/src/img/error.png
  30. :width: 10px
  31. .. |waiting| image:: mail_tracking/static/src/img/waiting.png
  32. :width: 10px
  33. .. |unknown| image:: mail_tracking/static/src/img/unknown.png
  34. :width: 10px
  35. |unknown| **Unknown**: No email tracking info available. Maybe this notified partner has 'Receive Inbox Notifications by Email' == 'Never'
  36. |waiting| **Waiting**: Waiting to be sent
  37. |error| **Error**: Error while sending
  38. |sent| **Sent**: Sent to SMTP server configured
  39. |delivered| **Delivered**: Delivered to final MX server
  40. |opened| **Opened**: Opened by partner
  41. .. image:: https://odoo-community.org/website/image/ir.attachment/5784_f2813bd/datas
  42. :alt: Try me on Runbot
  43. :target: https://runbot.odoo-community.org/runbot/205/10.0
  44. If you want to see all tracking emails and events you can go to
  45. * Settings > Technical > Email > Tracking emails
  46. * Settings > Technical > Email > Tracking events
  47. Bug Tracker
  48. ===========
  49. Bugs are tracked on `GitHub Issues
  50. <https://github.com/OCA/social/issues>`_. In case of trouble, please
  51. check there if your issue has already been reported. If you spotted it first,
  52. help us smashing it by providing a detailed and welcomed feedback.
  53. Credits
  54. =======
  55. Images
  56. ------
  57. * Odoo Community Association: `Icon <https://github.com/OCA/maintainer-tools/blob/master/template/module/static/description/icon.svg>`_.
  58. * Thanks to `LlubNek <https://openclipart.org/user-detail/LlubNek>`_ and `Openclipart
  59. <https://openclipart.org>`_ for `the icon
  60. <https://openclipart.org/detail/19342/open-envelope>`_.
  61. Contributors
  62. ------------
  63. * Pedro M. Baeza <pedro.baeza@tecnativa.com>
  64. * Antonio Espinosa <antonio.espinosa@tecnativa.com>
  65. Maintainer
  66. ----------
  67. .. image:: https://odoo-community.org/logo.png
  68. :alt: Odoo Community Association
  69. :target: https://odoo-community.org
  70. This module is maintained by the OCA.
  71. OCA, or the Odoo Community Association, is a nonprofit organization whose
  72. mission is to support the collaborative development of Odoo features and
  73. promote its widespread use.
  74. To contribute to this module, please visit https://odoo-community.org.