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When user sends a message in mail_thread (chatter), for instance in partner
form, then an email tracking is created for each email notification. Then a
status icon will appear just right to name of notified partner.
These are all available status icons:
.. |sent| image:: mail_tracking/static/src/img/sent.png
:width: 10px
.. |delivered| image:: mail_tracking/static/src/img/delivered.png
:width: 15px
.. |opened| image:: mail_tracking/static/src/img/opened.png
:width: 15px
.. |error| image:: mail_tracking/static/src/img/error.png
:width: 10px
.. |waiting| image:: mail_tracking/static/src/img/waiting.png
:width: 10px
.. |unknown| image:: mail_tracking/static/src/img/unknown.png
:width: 10px
|unknown| **Unknown**: No email tracking info available. Maybe this notified partner has 'Receive Inbox Notifications by Email' == 'Never'
|waiting| **Waiting**: Waiting to be sent
|error| **Error**: Error while sending
|sent| **Sent**: Sent to SMTP server configured
|delivered| **Delivered**: Delivered to final MX server
|opened| **Opened**: Opened by partner
If you want to see all tracking emails and events you can go to
* Settings > Technical > Email > Tracking emails
* Settings > Technical > Email > Tracking events
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